Ben made his main series debut in Pokémon Ranger: Heatran Rescue!, where he was assigned to bring a rare Heatran that knows Eruption to a wild park for its own safety. Throughout the episode, Ben was shown to have a very optimistic attitude, thanks to his grandfather's advice when he was younger. Eventually, with the help of Ash and his friends, he managed to capture Heatran via his Capture Styler and helped it escape to safety.
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Staraptor was flying nearby the Ranger Union when Ben captured it. Along with Ben, it was attacked by the Pokémon Pinchers, causing them to crash-land on an island. It is unknown what happened to Staraptor afterwards.
Ben and Pichu witnessed the Pinchers stealing a piece of a monument with a symbol on it. Ukulele Pichu tried to fight against the Pinchers, but when the Pinchers' Cranidos fought back, Pichu was hurled into a wall, breaking its ukulele. The Pinchers successfully escaped with the stone symbol, leaving Ben and Pichu to fight Cranidos, which was actually under the Pinchers' control. Ben successfully captured Cranidos, releasing it back into the wild.
Feraligatr was summoned twice by Ben. The first time was to rescue him from falling. Feraligatr was able to carry him across a river, where they met Ash and his friends. The second time was to rescue him from falling again, this time into a volcano. It was then asked to use Ice Beam on the volcano.
An alternate coloration of Ben was featured in an official artwork that featured multiplayer mode. The Ranger has dark brown hair, orange goggles, and an orange-and-green Ranger uniform. The artwork is featured on the back of the Guardian Signs game case.