Haru stands near the edge of a ferry approaching an island upon which stands the Pokémon Resort. In a voiceover, she recounts her negative experiences of the past week: her boyfriend broke up with her, she fumbled two presentations at her previous job, and she stepped on gum twice, among other things. The ferry lands at the island, and Haru is greeted by a Bulbasaur, who gives her a lei; and Watanabe, who escorts Haru through the lobby of the Pokémon Resort and explains the purpose of the Pokémon Resort and Haru's role as a Pokémon concierge. They are interrupted by a Furret chasing a Rattata; Watanabe intervenes and tells the Furret not to run near the pool. Watanabe instructs Haru to spend her first day in her new job experiencing the Resort as a guest.
Outside, Haru sees Tyler kneeling on a bridge with a Pansage, Pansear, and Panpour, and a boombox. Tyler calls her over and introduces himself — he works in sanitation and gives fitness lessons for fun — and invites Haru to do some exercises. The Panpour presses a button on the boombox, and Haru, Tyler, and the three Pokémon begin stretching. The Pansage jumps on Haru's back, causing her to lose her balance and fall into the river below. Tyler pulls her out of the water and says that he also teaches swimming, wakeboarding, and yoga. Haru notices a Psyduck poking its head out of the brush behind Tyler and then running away. Tyler tells Haru that she can use the orange scooters nearby to travel around the island.
Later, Haru is riding on a scooter when she sees a Dragonite flying overhead, carrying a Hoppip and a Bellsprout. She looks at the Dragonite admiringly and snaps several pictures of it with her phone. The Dragonite lands on a hill where Alisa greets the three Pokémon. Haru approaches Alisa and introduces herself, to which Alisa replies and says that she works at the Resort part-time every summer. Alisa's Mudkip runs over and approaches Haru, who begins to pet it, which pleases the Mudkip and causes it to splash water on Haru's face. Alisa takes Haru indoors to get her a clothing change, and explains the Pokémon Resort's Pokémon grooming services. In the distance, Tyler announces that he has almost done cooking lunch. Sitting outside on a grassy hill facing the ocean, Haru eats her lunch – a bento box. After finishing her lunch, Haru stretches out on the grass and falls asleep. When Haru wakes up, she sees a Psyduck peering over her. She gets up, but the Psyduck has already walked into the bushes.
In the afternoon, Haru enters a gazebo by the pool, where she receives a massage from Watanabe and the three elemental monkeys and falls asleep on the massage bed. Later in the night, Haru berates herself for falling asleep in front of Watanabe and decides to "make up" for it by preparing a report on her activities for the day and some personal work policies for herself. The next day, Haru shows her work to Watanabe, but Watanabe instead simply asks Haru how her day went, and Haru struggles to answer. Suddenly, the three monkeys appear in front of her and she starts laughing. She explains that seeing the Pokémon at the Resort enjoying themselves made her realize how trivial her problems were in comparison. She catches herself and apologizes for speaking in too "childish" a tone, but Watanabe says that that was the type of answer she was looking for. She hands Haru a bandanna to identify her as Resort staff. As her first assignment, Watanabe asks Haru to find a Pokémon and make it feel the same way as she is feeling by sundown. Sitting on a log by the beach, Haru complains that she does not know how to complete her assignment. She sees a Mudkip and a Wooper playing by the water. Suddenly, she hears leaves rustling nearby. She looks to her left and sees a Psyduck staring at her.
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